On-Site Care

It is a recognised trade practice that exterior timber joinery is not totally 100% wind and rain proof. In locations were extreme weather conditions are found, additional installation precautions may be taken to improve the products performance, which are not considered normal trade practice. If you feel you may be installing your joinery in a situation that has elements of harsh weather exposure, we recommend you seek further professional advice. We can factory fit high quality draught seals into our joinery frames for a small cost. Please enquire when ordering your joinery.

Exterior joinery is constructed for sheltered exterior use and should not be exposed to driving rain, direct sunlight or extremes of humidity. Minor warping or twisting up to 6mm can occur and is expected as norm. Shrinkage and or expansion does occur from seasonal changes in temperature and moisture. Variations in colour, texture or grain of timbers are a natural occurrence for which the manufacturer cannot control and are not considered defects.

Joinery should be painted in clean dry conditions prior to installation and exposure to weather. This ensures 100% coverage and sealing of all surfaces (sides, tops and bottoms). Exterior joinery should be painted or sealed with an "oil based" product resilient to UV and following the coating manufacturer's instructions and advice. A four coat paint system is recommended being one primer coat one undercoat and two topcoats. Joinery is supplied sanded, however additional sanding is recommended prior to sealing and painting.

If your joinery has been glazed with glazing putty it will require careful consideration before painting. Typical dry time period before painting the putty is 2-6 weeks. The putty should have skinned over and attained a firm set before painting. Curing times will change when the product is used under different temperature and humidity conditions. Painting before the putty has sufficiently cured may result in a slow level of oxidation, leading to a delay in the curing of the mass of putty and causing lengthwise cracking and peeling. When painting the glazing putty, the paint must overlap and seal the glass by at least 2mm. This is very important to prevent the egress of moisture, even from condensation.

A complete waterproof skin must be maintained at all times on all edges. Routine maintenance for joinery includes re-coating when wear or breakdown becomes apparent. Re-coats should be applied at an early stage of breakdown to ensure the integrity of the seal is maintained. Failure to do this will cause rapid deterioration. Painting joinery in dark colours should be avoided on any joinery that gets direct sun or heat.

Before installing any joinery into an opening created for that purpose, ensure that no structural loading or "sag" will now or in the future be supported by the joinery. The joinery is not designed as "load bearing" and must be fixed permanently true to line, level and plum both vertically and horizontally.

The utility or structural strength must not be impaired by trimming or fitting any products, such as hardware. At best, no more than 5mm may be trimmed. Trimming should be undertaken with caution. Exterior doors should have at least 3 hinges and this practice is recommended for all doors.

These products carry a three year warranty from the date of delivery and are warranted to be of good material, workmanship and free from defects, which render them unserviceable or unfit for the use for which they were intended. The manufacturer is not liable for any defects or faults that are the result, of reasons, out of their control. Exterior timber joinery is not guaranteed to be totally weather proof. Warranty claims will be honoured at the discretion of the manufacturer as to whether the joinery is repaired, replaced or a monetary refund. The manufacturer is not liable to reimburse any costs for products repaired or replaced without prior written consent from the manufacturer. No consequential losses will be considered.

The team at Well Hung Joinery would like to thank you for choosing them as your joinery supplier.